Terms of Service
Waste collection at home:
Article 1. Start time of pick-up
Waste collection takes place from 8 a.m. to 5 p.m. Monday to Friday. PICK-UPS ARE ON FRIDAYS PLEASE DO NOT CURRENTLY CONSIDER THE TABLES BELOW.
|Zone 1 (Monday)||Postcode||Zone 3 (Wednesday)||Postcode||Zone 5 (Friday)||Postcode|
|Bremblens||1121||1004||Romanel in Lausanne||1032|
|St Sulpice||1025||1007||The Mont-sur-Lausanne||1052|
|Villars st Croix||1029||1012||Morrens||1054|
|Zone 2 (Tuesday)||Postcode||Zone 4 (Thursday)||Postcode|
Article 2. Geographical area
The Recyclage Express service is available in the Lausanne region, in the following localities: In principle, these areas are valid for all Recyclage Express services. Nevertheless, if your locality does not appear in the table above, you can still apply. This request will be accepted or not and its price can be adjusted. You will be informed as soon as possible. The localities as well as the days of passage can be adjusted at any time by Recyclage Express and you will be informed.
Article 3. Days and Hour of passage
The day and hour of passage are fixed by Recyclage-Express. However, you can contact Recyclage-Express to find a hour of passage agreement whenever possible.
Article 4. Recycled waste
Recyclage-Express recycles the following materials: Glasses, PET, Aluminum, White Irons, Paper, Cardboard, Batteries, Vegetable Oils, Textiles, Coffee Capsules, Electronics and Household Products. As part of our services with subscription, you must respect the authorized volumes of waste up to 4 x 30 liters. Your garbage must also be tidy and easily transportable. If these conditions are not met, then Recyclage Express reserves the right not to take your waste.
Article 5. Disposal of waste
The garbage must be placed on the doorstep if you do not wish to be disturbed by the doorbell or if you are absent. Be careful, however, to ensure that your waste does not interfere with the neighborhood. Recyclage Express can not be held responsible.
Article 6. Impossibility to pick up your waste
If Recyclage Express can not access your garbage for any reason, the service will not be refunded. If access to waste is difficult, but possible, for various reasons (no access by vehicle, no elevator, etc.) Express recycling can adjust the price of its service subject to customer acceptance.
Article 7. Registration to the service
Registration for the waste collection service is done on the Recyclage-Express website or by telephone.
Article 8. Personal data
Article 9. Confirmation of registration for the service
Inscriptions sare confirmed by email or in writing with a calendar of pickup dates. Upon receipt of the confirmation, the Recyclage Express service will begin as a subscription. You are then contractually bound to Express Recycling.
Article 10. Payment of the subscription
The payment options are as follows:
- Frequencies, quarterly, semi-annually or annually.
- Payment with invoice by e-banking or BVR (with a surcharge of CHF 2 for administrative fees, charges added only for payment by BVR (no additional fees if annual payment BVR))
- Invoice payable at 10 days except the first invoice that must be paid before the first pickup
Late payment immediately suspends the service. Late payments are due and Recyclage Express services will only continue after late payments have been paid.
Article 11. end of subscription
You can cancel your subscription in writing or by email at any time with a minimum notice of 1 month. Without termination on your part, your subscription continues and the unpaid invoice remains due in favor of Recyclage Express. In case of cancellation, you can reactivate your subscription at any time, subject to acceptance of Recyclage Express.
Article 12. Change of subscription
Any modification of subscription can be made by mail, letter and will be effective at the end of the current subscription period. However, subscriptions with a frequency greater than one month (3,6,12) may be changed during the subscription period only if the customer wishes to switch to a higher pickup frequency. In this case, the customer must pay the price difference for the remainder of the contract period. The change is effective at the earliest from the month following the request, but in all cases the payment of the bill that covers the difference in price.
Transport Express :
Article 13. Definition of the service
We transport different types of items, from a starting address to an arrival address.
Article 14. Objects transported
Subject to acceptance by Express Recycling, any type of item may be transported if it meets the required dimensions. Three categories of dimensions were defined respectively small, medium and large quantities.
Article 15. Order, price and payment
The customer subscribes to the service via our website through the form provided for this purpose. The customer informs Recyclage Express about the terms of the service he wants. The request must be made at least 1 business day in advance so that Recyclage Express can submit an offer to the customer.
In case of acceptance by the customer by email or other, the latter is then engaged. By accepting the offer, the customer confirms the accuracy of the information he has provided to Recyclage Express.
For customers who already use our subscription service and who have no backlog, billing for any Transport Express or Débarras Express services is made according to the terms and conditions chosen by the customer. For these customers, the payment deadlines for any Transport or riddance are 10 days upon receipt of the invoice. For any new customer who does not have a subscription at Recyclage Express, the payment must be made before the service takes place. As soon as the customer accepts the offer, Recyclage Express issues an invoice payable according to the terms and conditions chosen by the customer. This invoice is payable at the latest on the day of the service. If the customer does not pay for Recyclage Express, the latter is liable to prosecution, because the amount of the service is due in all cases if there has been no cancellation within the time limits. Quotations above 1000 CHF must be paid 50% before the service and the rest directly at the end of the service. The costs of rental of dumpster and dump are invoiced after the service in the case where the rental of grab is necessary and payable within 10 days.
The customer who chooses to pay by e-banking before the day of the transport can be increased or lower the final invoice in the case where the real time of transport would not correspond substantially to the estimate made by Recyclage Express. In this situation, the customer pays the difference in cash at the end of the service or Recyclage Express returns the difference to the customer.
For customers who pay in cash on the day of transport, the adjustment will be made at the end of the service. These conditions also apply to Débarras Express service.
- From 90 CHF / hour for a truck and a transporter
- From 140 CHF / hour for a truck and two carriers
- From CHF 150 per hour for heavy objects
* The countdown of hours starts from the moment of moving to support the object.
Article 16. Cancellation
In case of cancellation of the service, the customer must inform Recyclage-Express 1 working day in advance. If this deadline is not respected, the service is billed.
Article 17. Access to transported objects
Objects transported must be accessible by employees of Recyclage Express. That is to say that the objects must be at the right address, at the agreed time, but also in front of the building or the store in question. The objects must respect the dimensions described by the customer. In case you need help to move the objects to the truck, you can request it and benefit from an additional moving service that will be billed.
Article 18. Impossibility to provide the service
If for reasons that are not the responsibility of Recyclage Express the service can not take place, the customer is still required to pay the service. If accessibility to the object of the service is impossible, the customer is obliged to pay the invoice. If the dimensions do not correspond to the one originally planned, Recyclage Express reserves the right to modify its price or cancel the transport. In all cases the customer must pay the service initially provided.
Article 19. Damage caused
Any damage caused by Recyclage Express to the objects being transported is covered by Recyclage Express. A surcharge may be requested if the items transported have a high value. The customer must prove the value of the damaged objects and the refund is based on the current value. Refunds are made by bank transfer exclusively.
Débarras express :
Article 20. Service
Recyclage Express picks up bulky items and disposes or recycles them for its customers. The conditions of payment and subscription to the benefit remain similar to the benefit Transport Express. Transport Express.
Article 21. Tariffs
Service based on estimate.
The cancellation and payment conditions remain identical to the service Transport Express. Express Transport
Service made on estimate. The cancellation and payment conditions remain identical to the service Express Transport