These General Conditions of Use (GCU) govern the use of the services offered by Recyclage Express (www.Recyclage-Express.ch) and establish the rights and obligations of the company and its customers.
1. Acceptance of the T&Cs
By using the services of Recyclage Express, you fully and unconditionally accept these T&Cs. If you do not agree with any part of these conditions, you must not use our services.
I. Home Waste Collection Services
- Article 1. Pickup Start Time Waste collection is from 8 a.m. to 5 p.m. Monday through Friday.
- Article 2. Geographic Area The service is mainly available in the Lausanne region. The locations served and the days of passage can be adjusted. Requests outside the area will be evaluated and may result in a price adjustment.
- Article 3. Days and Times of Changeover Fixed by Recyclage-Express, with the possibility of arrangement where possible.
- Article 4. Recycled Waste List of recycled materials: Glass, PET, Aluminum, etc. For subscriptions, respect the volumes (4 x 30 liters) and make sure that the waste is transportable. Recyclage Express can refuse non-compliant waste.
- Article 5. Waste Disposal Leave trash on the doorstep if you don't want to be disturbed. Make sure it doesn't disturb the neighbors.
- Article 6. No Recovery Service not refunded if access to waste is impossible. A price adjustment is possible if access is difficult but possible.
- Article 7. Registration for the Service Registration via the website or by telephone.
- Article 8. Personal Data Used for administrative management and treated confidentially. See our Privacy Policy for more details.
- Article 9. Confirmation of Registration Confirmation by email or written with a calendar. The subscription service begins upon receipt.
- Article 10. Payment of the Subscription
- Options: Quarterly, half-yearly, annual.
- Payment: E-banking or BVR (+2 CHF fees for BVR, except annual payment).
- Invoice: Payable within 10 days (first invoice before first collection).
- Delay: Suspension of service until regularization.
- Article 11. Termination of the Subscription
- Notice: 1 month, in writing or by email.
- Without termination: The subscription continues, and the invoice remains due.
- Reactivation: Possible subject to acceptance.
- Article 12. Change of Subscription
- Modification: Possible by email or letter, effective at the end of the current period.
- Higher frequency: Modification possible during the period, with payment of the difference. Effective from the month following the request and payment.
II. Express Transportation Service
- Article 13. Definition of the Service Transport of objects from point A to point B, according to the initial estimate.
- Article 14. Transported Objects Must comply with legislation and be mentioned in the initial quote. Additions require prior agreement and adjustment of the quote.
- Article 15. Order, Price and Payment
- Less than CHF 2500: Payment in cash, card, Twint at the end, or on invoice (with payment confirmation).
- Greater than or equal to 2500 CHF: Deposit of 40% + signed quote. Proof of payment of the deposit required before the start.
- Verification: The team leader checks compliance and payment before the intervention.
- Payment deadlines: Payment for the service is due at the latest at the end of the service for individuals and payable within 10 days for companies. The customer may not withhold payment under any circumstances.
- Article 16. Cancellation of the Service
- Standard cancellation: Free of charge up to 48 hours in advance.
- Force majeure: Postponement without charge or cancellation with full refund.
- Article 17. Access and Preparation
- Customer Responsibility: Objects ready and accessible.
- Help: Express Recycling helps with moving (including cabinet assembly/disassembly), but these items are not covered by warranty due to their fragility.
- Article 18. Inability to Provide the Service Postponement without charge or cancellation with refund if the impossibility is beyond the control of the customer.
- Article 19. Management of Damages
- Declaration: Via form on the website, promptly after the damage.
- Limited liability: For fragile objects (e.g. cabinets).
- Assessment: Inspection, photos, experts if necessary.
- Amicable settlement: Repair, replacement, or compensation.
- Follow-up: The customer is informed throughout the process.
III. Express Clearance Service
- Article 20. Clearance Service Responsible collection and processing of bulky items. Subscription and payment terms aligned with express transport.
- Article 21. Pricing Personalized quote based on nature, volume and complexity.
- Article 22. Acceptance of Recyclage Express quotes For any quote confirmation over CHF 500, a signed copy is required.
IV. Express Cleaning Service
- Article N1. Cleaning Service Complete services, including end of lease, carried out professionally.
- Article N2. Approval by Management Express Recycling aims to meet the criteria, but does not guarantee acceptance without the “Inventory Guarantee” option.
- Article N3. Subscription and Liability Conditions
- Without warranty: Claims only possible in the event of obvious negligence that cannot be remedied.
- With warranty (+10% of the quote, min. 100 CHF): Alterations until approval, except technical impossibility or pre-existing conditions.
- Article N4. Quote and On-Site Evaluation Adjustable quote if the prior visit has not taken place. Revision communicated before the start of the service.
- Article N5. Final Inventory and Handover of Keys Final inventory with the customer. Limited liability if the keys are not handed over in the presence of a representative.
2. Modifications to the T&Cs
Recyclage Express reserves the right to modify these T&Cs at any time. Changes will be published on the website and will come into effect upon publication.
3. Applicable Law and Jurisdiction
These T&Cs are governed by Swiss law. In the event of a dispute, the competent courts will be those of the headquarters of Recyclage Express.
Improvements:
- Overall structure: Grouping of articles by type of service for better readability.
- Clear numbering: Use Roman numerals for main sections and Arabic numerals for articles.
- Concision: More direct and concise writing while retaining essential information.
- Highlight: Use bullet points and bold for important points.
- Consistency: Harmonization of terminology and style throughout the document.
- Added missing sections: Acceptance of the T&Cs, modifications, Applicable law and Jurisdiction
